Privacy Policy

Last updated: May 2026

This Privacy Policy explains how UAGS collects, uses, stores and discloses personal information when you use our website, place an order, create an account, request a quote, contact us or otherwise interact with us.

This website is operated by UAG Services Pty Ltd (ABN 20 508 692 637), trading as UAGS, located at Gate 2, 7 Royan Place, Bayswater North VIC 3153, Australia.

We take privacy seriously and aim to handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles where they apply, and any other applicable privacy obligations.

1. Personal information we collect

The personal information we collect depends on how you interact with UAGS. This may include:

• name, business name, job title or role
• email address, phone number and contact details
• billing address, shipping address and pickup details
• order, quote, invoice, payment and transaction details
• account login details and customer account preferences
• delivery instructions and freight-related information
• communications with us, including enquiries, support requests and product questions
• information submitted through forms, emails, phone calls, messages or website tools
• device, browser, IP address, cookie, analytics and website usage information
• marketing preferences, where you subscribe or opt in

We do not intentionally collect sensitive information unless it is necessary for a specific purpose and you provide it to us, or unless required or permitted by law.

2. How we collect personal information

We may collect personal information:

• directly from you when you place an order, request a quote, create an account, contact us or complete a form
• through our Ecommerce website and checkout
• through payment providers, freight providers, email systems, analytics tools, advertising platforms and other service providers
• automatically through cookies, pixels, analytics tools and similar technologies
• from business partners, suppliers or service providers where needed to process an order, quote, delivery, support request or warranty claim

3. How we use personal information

We use personal information to operate UAGS and provide our products and services. This may include:

• processing orders, payments, refunds, returns and exchanges
• providing quotes, invoices, receipts and order updates
• arranging shipping, click and collect, courier delivery or freight services
• responding to enquiries, support requests, warranty claims and product questions
• managing customer accounts and trade customer relationships
• checking product availability, order history and customer service records
• improving our website, product range, customer service and business operations
• sending marketing emails or product updates where you have subscribed or where permitted by law
• detecting, preventing and responding to fraud, misuse, security issues or unauthorised activity
• complying with legal, tax, accounting, record keeping and regulatory obligations

4. Maropost and ecommerce services

Our online store is powered by Maropost. Maropost provides ecommerce services that allow us to operate the website, process orders, manage checkout, support payments, provide analytics and improve the online shopping experience.

Information you provide through the website may be collected, processed, stored or transmitted by Maropost and its service providers. Maropost may process personal information in Australia or overseas, depending on how its systems and service providers operate.

Maropost may also collect and process information about your interaction with our store and other Maropost-powered services in accordance with Maropost's own privacy practices.

5. Payments

Payments may be processed by Maropost, payment gateways, banks or other third-party payment providers. UAGS does not store full credit card details on its own systems.

You should not send credit card details, bank account passwords or other sensitive payment information to us by email.

6. Cookies, analytics and advertising

We use cookies and similar technologies to operate the website, remember preferences, support checkout functionality, analyse website performance, understand customer behaviour and support marketing or advertising activity.

Cookies may be used for:

• essential website and checkout functionality
• cart, account and preference management
• analytics and website performance
• fraud prevention and security
• marketing, remarketing or advertising measurement

You can manage cookies through your browser settings. Blocking some cookies may affect website functionality, checkout, account access or other online features.

7. Marketing communications

If you subscribe to marketing emails or otherwise opt in, we may send you product updates, offers, trade information, website updates or other UAGS communications.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing, we may still send non-marketing communications, such as order confirmations, invoices, delivery updates, account messages, warranty information or customer service responses.

8. When we disclose personal information

We may disclose personal information where reasonably necessary to operate our business, provide services, complete transactions or comply with the law. This may include disclosure to:

• Maropost and ecommerce service providers
• payment processors, banks and fraud prevention services
• freight carriers, couriers, warehouse, delivery and fulfilment providers
• IT, hosting, email, analytics, marketing and website service providers
• professional advisers, including accountants, lawyers, insurers and business advisers
• suppliers or manufacturers where needed for warranty, technical support, special orders or product enquiries
• government agencies, regulators, courts, tribunals or law enforcement where required or permitted by law
• another party in connection with a business sale, restructure, merger or transfer of business assets

We do not sell personal information.

9. Overseas disclosure

Some of our service providers, including Maropost, payment providers, analytics tools, marketing platforms or cloud service providers, may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately, where required by applicable privacy laws.

10. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Our website is hosted on Maropost and payments may be processed by Maropost or other third-party payment providers. UAGS does not store full credit card details on its own systems.

No online system, payment system, website or electronic communication method can be guaranteed to be completely secure. Customers should not send credit card details, banking passwords or other sensitive payment information by email.

11. Data breaches

If we become aware of a data breach involving personal information, we will assess the issue and take reasonable steps to contain and respond to the breach.

Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.

12. Retention of personal information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including to provide products and services, manage orders, maintain records, resolve disputes, handle warranty or return claims, comply with legal obligations and support legitimate business operations.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

13. Accessing or correcting your personal information

You may contact us to request access to personal information we hold about you or to ask us to correct information you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request. In some cases, we may be unable to provide access or make changes where permitted or required by law.

14. Privacy complaints

If you have a concern or complaint about how we handle personal information, contact us using the details below.

We will review the issue and respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

15. Third-party websites

Our website may contain links to third-party websites, tools, apps or platforms. We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policies and terms of any third-party websites or services before using them or providing personal information.

16. Children

Our website and products are not directed at children. We do not knowingly collect personal information from children under the age of 18.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate steps.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, legal requirements or privacy practices.

The updated version will be published on this website with the updated date shown at the top of the policy.

18. Contact us

For privacy questions, access or correction requests, or privacy complaints, contact:

UAG Services Pty Ltd
ABN 20 508 692 637
Gate 2, 7 Royan Place
Bayswater North VIC 3153
Australia
Phone: 03 8750 0926
Email: [email protected]